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Customer Support Rep Germany. Part-time position.

Customer Support Rep Germany. Part-time position.

Watty is an award winning start-up in Stockholm’s booming tech sector that is developing services to help households decrease their energy use. Our most important objective is to have satisfied customers. Now you can join our vibrant team and help us with the important task of helping our German users understand how to use our product.

We are looking for part-time team members to help us deliver outstanding support to our German speaking users. You will answer any questions coming from the users of our app via our built-in support function. There is no existing support team (we have all pitched in), so you will have quite a lot of freedom to shape your own routines, but also a lot of existing expertise in the company. Naturally, we will always be on hand to help you answer questions that you don’t know the answer to.

You will need a native level understanding of German language and culture for the job, as we will rely on your communication skills to shape our German customer experience. The work can be performed from home, university or wherever you have an internet connection, but you will be expected to come in and work at the Watty HQ in Stockholm on a regular basis. This role would particularly suit university students looking for flexible work hours, while getting experience in a Swedish tech start-up.

Your responsibilities

  • Timely and relevant replies to support queries
  • Intimate knowledge of our product and feature roadmap
  • Reporting of problems to our engineering team
  • Creating a database with appropriate responses to frequently asked questions

Your profile

  • Native level German speaker
  • Technical background/interest
  • Customer service experience
  • Excellent communicative skills, especially in written form
  • Self-driven and organised

What we offer

Apart from working for one of Stockholm’s hottest start-ups in a stage of development where you can have maximum impact, you also get subsidised gym/sport membership. At the office we always make sure that there is some food and drinks in the fridge to ensure everyone can focus on work. We also organise a variety of social activities, such as foosball tournaments, drinks after work and the annual Watty Summer BBQ.

About Watty’s service

Most people don’t know what is going on in their households on an electrical level. Faults come as a surprise, and sometimes you accidentally leave things on. We can give the peace of mind that nothing that happens will be without your knowledge by measuring your total electricity use and spotting patterns in how different appliances are used.

We look forward to hearing from you!

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Industrigatan 4A
112 46 Stockholm Directions info@watty.io ++46(0)8-12 87 87 00

Watty Is Growing. Grow With Us.

Everyday we face challenges that have no textbook solutions. Often we need to invent solutions that do not exist yet. We will be relying on you as a member of the Watty team to help us come up with great ideas followed by precise execution.

Watty is growing fast and we’re always looking for bright individuals who are passionate about our mission. If you have a strong academic background and are excited about solving challenging problems: either using machine learning or in building the systems, products and commercial relationships around it, we’re probably looking for you.

We promise you that joining us will be the start of an exciting journey where you can put your skills, talents and experience to their best use.

Watty Is A Great Place To Work

Watty’s success depends entirely on our team and we know that. From the first day onwards we will show you how much we value you both as a professional and as a person.

There are a number of reasons why you should consider joining us:

  • Change an industry - Change the world

    We’re bringing the energy market into the 21st century by getting it’s data online and making it useful. It’s a change that will transform the electricity market forever and have profound positive effects not only for customers but for our global society.

  • Build with the latest tools

    Our platform runs on a micro-service infrastructure that is designed to be cloud provider agnostic. We heavily use CoreOS and Docker for service deployments in our virtual machine environments, Cassandra for scalable storage, and numerous of other software components. On the machine learning side we work with a wide variety of tools and methods - lately with a deep learning focus.

  • Get the workstation you want

    Upon joining we will equip you with a personal brand new laptop of your choice - as well as a standing desk and any other tools necessary for you to excel in your work.

  • Your wellbeing matters to us

    Complimentary gym membership, a selection of nibbles and refreshments at our conveniently located office and a well stocked library are all part of the Watty package.

Watty - Smart, Ambitious, Fun

We are a Swedish startup with about 15 people working full-time out of an office in Gamla Stan. We collectively speak Persian, Finnish, Mandarin, Korean, Japanese, German, French, Russian, Norwegian and a number of Swedish dialects. Joining our team means being an integral part of fulfilling our mission and being involved in the many parts of building our business. We have high expectations of each other and work hard every day to reach the level we strive to operate on. We think Watty is an all round fun and exciting place to work and we hope you'd think the same.

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